Company Profile

Company Overview

Enkata makes delivering a great customer experience at a low cost possible. Enkata is a critical component of how world class companies understand and address why customers contact them, why they re-contact them, how to increase customer engagement, and ultimately how to increase customer value. Enkata customers share one thing in common – a commitment to deliver a highly personalized customer interaction, right the first time. Enkata’s on demand Strategic Service Suite products, powered by its patented Action Analytics, are used by over 100,000 end users with over 1 billion transactions managed to date. Enkata customers include global industry leaders such as JP Morgan Chase, Bank of NY Mellon, and Independence Blue Cross.